Policies

Policies are subject to change any time and effective immediately.

DEPOSITS:

1) For all EXTENSION appointments we require a non-refundable “deposit” be made to cover the cost of the dreadlock extensions in order to be given an appointment reservation.

2) If a client (repeat or otherwise) late cancels or breaks an appointment  two consecutive times or more, the client will be subject to a 50% deposit required for all future appointments scheduled in addition to the late cancellation fee.

3) For EXTENSIONS only, deposits MUST be received no later than 5 weeks prior to the scheduled installation appointment. This gives the dreadlock artist ample time to complete the extensions in time for your installation.

 

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CANCELLATIONS:

1) If a client cancels, reschedules, or breaks an appointment less than one (1) week prior to their scheduled appointment, their credit card on file will be charged a fee equaling 50% of the estimated appointment cost.

2) If a client (repeat or otherwise) late cancels or breaks an appointment  two consecutive times or more, the client will be subject to a 50% deposit required for all future appointments scheduled in addition to the late cancellation fee.

 

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PAYMENTS:

1) We accept cash, personal check, credit card, or gift certificates for the payment of appointments.

2) If your appointment is estimated to take more than a single day session, at the end of your first appointment we request payment of our hourly rate for that day (minus the cost of your already-paid deposit), and the remaining balance is due upon completion.

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APPOINTMENTS:

1) All clients will be charged from the start time of their appointment regardless of whether they are on time or not up to $50 total per day, so please be punctual!

2) Please take note of the END time of your appointments as well at the START time. Clients who need to leave earlier than the END time of their appointments are asked to give us at least two weeks notice so we can fill the free time. Clients who give LESS than two weeks notice will be required to pay 50% of the difference of the estimated cost of the appointment.

3) If a client does not call, text, or email to notify us of the circumstances regarding their tardiness by a half an hour PAST the scheduled start time of their appointment, we must assume a client is NOT coming and plan accordingly. This is referred to as a “broken appointment”. Please refer also to #1 under the “CANCELLATIONS” section to read about the associated fees of breaking an appointment.

4) If a client is more than 1 HOUR late to their appointment, Raging Roots Studio reserves the right to classify the appointment as a “broken appointment”, in which case the client will need to reschedule.

5) Due to scheduling constraints, Raging Roots Studio does NOT accept orders for full sets of synthetic dreadlock extensions for shipment that we are not also installing. However, we will make and ship accent kits of 20 or less dreadlocks. We DO accept orders for ALL temporary synthetic extensions that we are also installing.

6) Raging Roots Studio does not work on clients younger than 8 years of age.

7) A full 5 weeks advance booking is required for ALL extension appointments. This is to allow us the time to acquire your color match (which can be gathered by mailing in a snippet of your hair OR by coming into the studio for an in-person match), order your hair (as we keep a very limited stock of hair on hand; most is purchased based on YOUR custom orders), have it shipped to us, and then have enough time to custom-fabricate dreadlock extensions from the hair all in time for your appointment.

If you have any questions regarding this policy feel free to email me.

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CANCELLATION LIST:

1) In the event of a cancellation resulting in an appointment opening, all individuals on the calling list may be emailed and/or texted to notify them of the opening. Openings are first-come, first-serve so whoever responds positive first will claim the spot.

2) In the event individuals on the cancellation list do NOT claim the opening within 12 hours of it being sent, the opening will then be announced on social media.

3) If a client is sent six (6) appointment opening notifications/remains on the cancellation list for 6 months with NO response (positive OR negative) or communication of any kind, they may be subject to removal from the cancellation list. Responses/indication of continued interest is appreciated either way.

4) Once you have been on the cancellation list long enough for it to reach two weeks prior to your already-scheduled appointment, you will be removed from the cancellation list.

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TAG-A-LONGS:

1) Friends, parents, siblings, significant other’s, etc. are always welcome as company for clients to bring along to their appointments. Just be warned that it can be a LONG time for your company to sit in one place and stare at your hair and my backside while we work, so make sure they bring something to entertain themselves with!

2) Non-mobile infants 6 months old or younger (especially those that need to be near because they are breastfeeding) are ALWAYS welcome.

3) Any children older than 6 months old should NOT be brought to your dreadlock appointment as we cannot properly supervise them while working on your hair. HOWEVER, children are welcome *IF* you also bring along an additional adult to keep an eye on them. Again, it can be a LONG time for your children to sit in one place and stare at your hair and my backside while we work, so make sure you bring something they can entertain themselves with!

4) Pets are NOT ALLOWED in the studio due to sanitary/allergy reasons. (With the exception, of course, of service animals.) Note that the public parking lot next to our building does have some shady areas, however, if you’d like to bring your furry friend along anyway. Thank you in advance for your understanding.